Epic Bridges Analyst
Fully Remote - US
Epic Bridges Analyst
Full Time • Fully Remote - US
- Required Qualifications
- Epic Bridges Certification – Mandatory.
- 4–8+ years of experience in healthcare IT/EHR interface support.
- Strong hands-on experience with Epic Bridges.
- Strong knowledge of HL7 standards and healthcare interfaces.
- Experience supporting Epic production environments.
- Experience troubleshooting ADT, ORU, ORM, SIU, DFT and other HL7 messages.
- Experience with an interface engine such as Rhapsody, Cloverleaf, Mirth, or equivalent.
- Strong analytical and problem-solving skills.
- Experience with incident, problem, and change management.
- Ability to provide on-call/24x7 production support.
- Preferred Qualifications
- Epic Interconnect experience.
- Experience with Epic application integrations and downstream systems.
- Experience with SFTP/FTPS and secure file transfer.
- Experience with healthcare interoperability standards.
- Experience with cloud-based integration environments.
- ITIL certification or equivalent service-management experience.
- L3 Expectations
- Own complex and recurring production issues.
- Perform advanced root-cause analysis.
- Identify systemic issues and recommend permanent fixes.
- Lead technical troubleshooting during major incidents.
- Mentor L2 analysts.
- Review and approve technical solutions and interface changes.
- Partner with architecture/application teams for complex integration issues.
This is a remote position.
Compensation: $60.00 - $62.00 per hour